We’re keen that you receive all the emails you are expecting. Your email provider probably uses some type of overzealous filtering. So, we ask that you add us to your trusted list of senders, contacts or address book. All also known as ‘Whitelisting.’
If you do not see an email from Prue Saxby in your Inbox, the email may have mistakenly been sent to your spam folder.
Please open your spam folder and if you find an email from Prue Saxby open it and mark it as “Not spam.”
NEXT: Click your provider below to Whitelist prue@grantwritingacademy.com.au
Is your email client or spam filter not listed?
If Prue Saxby is being filtered, try adding prue@grantwritingacademy.com.au to your Address Book or Contact list.
If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist prue@grantwritingacademy.com.au
If you do not readily find an email from Prue Saxby
Please check your Gmail Spam Folder:
To assure you continue to get emails you asked to receive, Create a Filter
Click Filter messages like this
Reply |
Forward |
Filter messages like this |
Click the button Create filter to open your settings.
From the next menu, please check these options
Never send it to Spam |
Always mark it as important |
Also apply filter to matching conversations |
Categorize as: Choose Category… |
Under the “Categorize as: Choose Category…”
Choose Category… |
Primary |
Social |
Updates |
Forums |
Promotions |
Click the blue Create filter button, to save your settings
Now you will always see Prue Saxby in your Primary Inbox tab!
Next, if the email remains open? Please mark the email as “Not spam”
Why is this message in spam? It is similar to messages that were identified as spam in the past.
Report not spam
– If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail.
Conversation moved to Primary. Do this for future messages from prue@indigogold.com.au?
Yes Undo
Click Filter messages like this.
Reply |
Forward |
Filter messages like this |
Click the button Create filter to open your settings.
Please select Primary in the next options menu.
Choose Category… |
Primary |
Social |
Updates |
Forums |
Promotions |
Click the blue Create filter button, to save your settings
Now you will always see Prue Saxby in your Primary Inbox tab…
Should you not readily see an email from Prue Saxby, please check the Spam Folder:
Should an email from Prue Saxby appear mistakenly sent to Gmail spam?
Please open the email and Tap the icon.
Move to |
Snooze |
Change labels |
Mark as not important |
Select “Change labels…”
Check the box next to Inbox
Tap OK to save your settings
Are you are using Gmail Tabs such as “Promotions” please open your Promotions tab in Gmail.
Move to |
Snooze |
Change labels |
This should help Gmail to know, you always want to see Prue Saxby in your Primary Inbox tab…
Check your Spam Folder. If an email from Prue Saxby is there?
To ensure delivery: Create a filter to automatically send email from Prue Saxby to your Inbox.
Periodically check the Junk folder for email messages that were marked as junk mistakenly.
To indicate that an email message from Prue Saxby isn�t junk:
The message is moved to your Inbox. Subsequent email messages from Prue Saxby will no longer be marked as junk.
By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.
– To add Prue Saxby to your list of Focused Inbox on the Outlook App…
Please open the mobile Outlook app on your Android, Microsoft or iPhone:
Then open the email from Prue Saxby:
You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.
Please add Prue Saxby to your list of “Safe senders” on Outlook:
To add sender to address book:
In the new Outlook.com you must click the Wait it’s safe link if you find emails incorrectly identified as spam.
Entering the email contact in the address book or contacts no longer whitelists the sender.
To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:
Mark Sender as “Wait it’s safe!
Prue Saxby (prue@indigogold.com.au)
To: you@outlook.com
Microsoft SmartScreen marked this message as junk and we’ll delete it after ten days.
Wait, it’s safe! | I’m not sure. Let me check
Manually Add to Safe List
If you find Prue Saxby in your spam folder:
Add prue@indigogold.com.au to your Address Book:
Next: Please Enable Images
Images blocked Show images | Don’t block this sender
Email from that Domain will now be delivered straight to your Inbox.
Next please, add Prue Saxby to your address book:
prue@indigogold.com.au |
+ Add to Address Book |
With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.
Suspect Email Folder:
Address Book Inclusion:
Instead you can find your AT&T emails at Att.Yahoo.com
Please follow the Yahoo instructions for whitelisting an ATT.net email address.
Click or Tap here, to scroll to the Yahoo instructions…
If an email from Prue Saxby appears in your Junk Folder:
Please mark that message as Not Junk.
Next, please add Prue Saxby to your Address Book:
This problem may occur if prue@indigogold.com.au is accidentally added to the Blocked List.
To remove the prue@indigogold.com.au from the Blocked List:
For Norton 360:
For Norton Internet Security:
To add prue@indigogold.com.au to the Allowed List:
For Norton 360:
For Norton Internet Security:
While McAfee has removed spam protection in the latest Anti-Virus software- You may still have a version that offers spam filtering.
There you can see various settings. You can change the spam protection level, change filter settings, etc.
The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider legitimate email as spam.
To prevent this from occurring you can do either of the following:
Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.
Add the sender to the list of Approved Senders:
Decrease the Spam Email Filter Strength:
Sanebox is not a filter, but a filtering system trained by you.
Whitelist Quarantined Senders:
Whitelist Senders and Domains:
Highlight the email from Prue Saxby with the email address prue@indigogold.com.au to Whitelist.
Click “More” in the SPAMfighter Toolbar and select “Whitelist”.
Here you can choose if you want to Whitelist the email address prue@indigogold.com.au or the whole Domain.
To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.
To do this, follow these steps:
If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:
Prue Saxby is in no way associated with any of the brands, websites or applications quoted here. All Trademarks ® are the property of their respective owners.